Support
Answers to the most common questions about the app, your account and the beta.
Contact us
Write to bonjour@koochers.com. Give the email of your account and describe what happens. A screenshot helps a lot. We answer in English or French.
Frequent questions
How do I install the beta?
On your iPhone, install the TestFlight app from the App Store. Then open this link on the same iPhone: https://testflight.apple.com/join/FCqJEQeG. Tap Accept then Install. Koochers shows up on your home screen.
Beta updates arrive through TestFlight.
I forgot my password
On the sign in screen, tap Forgot password. Enter your email. If an account exists, you get a 6 digit code by email. Type it in the app, then choose a new password.
The code expires after 15 minutes. If nothing arrives, check your spam folder. Then ask for a new code.
How do I delete my account?
In the app, open the Profile tab and tap Delete my account. Confirm with Delete permanently.
Your programs, sessions, notes and messages are erased. This can't be undone. If you can't open the app anymore, email us from the account's address. We'll take care of it.
How do I invite a partner or a coach?
For a partner: create a 6 character code in the app and send it. They enter it on their side with I have a code.
For a coach: the coach creates a coaching code and sends it to you. You enter it in the app.
Can I try it without an account?
Yes. On the first screen, tap Try the demo. Léa and Marc are simulated. The demo runs on your phone.
Is the beta paid?
No. Nothing is charged during the beta. Pro and Coach subscriptions open afterwards. See the terms of sale.